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Information, Advice & Guidance

Choice Training Key Mission Statement

To become London’s leading provider of outstanding quality construction training and reaching a diverse range of people, male and female, including:

  • Individuals adults aspiring to improve their expertise and qualifications

  • Supporting committed individuals with or without previous educational achievements wishing to acquire skills in order to gain employment

  • Employees of construction companies and other trade organisations


Scope of the Policy


This policy applies to all of the participants and its prospective participants





Information, advice and guidance’ denotes a range of impartial guidance activities and processes that can support choices made by participants, the key elements of which are defined as follows:


Information: information is data and basic factual information conveyed through different media (either printed or via ICT) on course opportunities, occupation or support service;


Advice: advice involves helping a participant to understand and interpret how information provided might relate to his/ her personal situation. Advice helps participants to understand their abilities and targets and may involve suggestions or options on how to go about a given course of action;


Guidance: guidance aims to support participants to better understand their needs, to confront barriers and to make informed and appropriate choices;


Referral: guidance may involve advocacy on behalf of some participants and referral for specialist guidance and support. Referral happens in person-to-person advice or guidance when another member of staff, agency or provider offers services that more closely match the participant’s needs;





Choice Training  believes that high quality and impartial IAG enables participants of all ages to make informed choices about their course and career options and thereby helps to maximize their participation and achievement in learning;


Choice Training commitments in the delivery of IAG services are as follows:

  • Choice Training will work towards the National IAG Board Principles for Coherent Delivery in IAG Services;


  • Choice Training will provide IAG services to learners at all stages in their programmes;


At a relevant stage during induction all participants will receive impartial

IAG covering the following broad areas:


  1. their choice of programme

  1. the entry requirements for each learning aim within their programme

  1. an assessment of the suitability of the learning programme

  1. the availability of financial and learning support


  • Once on programme all participants will be allocated a Tutor and for IAG


  • The range of IAG services provided will reflect the diversity of the learners’ needs;


  • In any referral to a third party either internally or externally, participant confidentiality will be maintained in accordance with the Data Protection Act 1998;


IAG Arrangements



Initial Contact

  • Staff will provide initial information and advice to help potential participants to choose the provision that suits their needs, within the boundaries of their programmes;

  • Relevant staff will provide IAG on careers, transport, welfare and finance;

  • Staff will provide specialist advice and guidance to help learners to access support with learning difficulties and disabilities;


Tutors/ IAG Officer

  • All learners have access to IAG from their Tutors



Area Commercial Managers

  • Designated staff provide information directly to employers as part of the commitment to employer engagement and refer to IAG staff if required

  • Quality Manager to ensure that where IAG is given through partner organizations or sub contractors that is in line with this policy and monitored





One to One Sessions 

  • Create an environment in which the student will feel comfortable enough to express their concerns and issues.

  • Try and put the student at ease, environment and body language are important, use the appropriate language and pace for each student


Before you start any session, take the following factors into consideration, the room chosen, should offer a level of confidentiality. The student welfare room should be used.



Starting the Session

Introduction – explain  that the session is confidential, but if safeguarding or terrorist issues are disclosed, then and only then will what has been discussed will be  reported to the relevant Departments


Explain the purpose of the session


Structure the Session

Discuss with the student their expectations from the session

During the Session

Actively listen carefully to what is being said, without interrupting or finishing sentences. Reflect back to the student what they have said in order to check your own understanding

Non-Verbal Communication

Body language – show interest and involvement without talking – make eye contact, nods and smiles at relevant places etc


Open Questioning

When asking questions, ask in a way that enables the student to respond openly, do not suggest to the student possible answers

Closed Questioning

Asking questions in such a way that   a one-word answer will suffice, you may suggest possible answers to the student



Identify and explore with the student any inconsistencies or conflicts in their words, behaviour or aspirations – to help them develop new perspectives, change behaviours


Try exploring what you have been told to obtain further information


Bring together the main points that have arisen or been discussed to check your understanding and provide focus and direction. This is useful at the start of a new session or when the session is not going well

Information Giving

When giving the student relevant information try presenting it at a time and in a way that does not disrupt the session or overwhelms the student

Agree and provide sufficient, suitable and current information to meet the student’s needs /or requirementsInterpret and tailor the information to meet the needs of the student



Reflect back the basic meaning you have taken from what the student has said: Tuning in to any emotional content – “You feel that….?”,  “It seems to you that….” – show empathy were needed

Action Plan

Agree with the student options to meet their needs

Identify how barriers to implementation of the action plan can be overcome

Encourage the student to consider the advantages and disadvantages of these options and evaluate the implication of any decisions


Agree the content of the action plan with the student to meet their related needs (including specific, measurable, achievable and realistic actions and timescales


Closing a Session

Explain Choice Training policies and procedures for the provision of ongoing support

Summarise the session and the outcomes achieved with the student

Arrange a future date with the student, if a review or follow up session is needed

Accurately record the session, summaries the course of action the action plan and ensure a copy is placed into the students file

Follow through on any actions or promises that you have made to the student within the timescales agreed

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