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Low Carbon Heating technician L3

Skilled Heat Pump Installer

Coming in 2024


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Occupation summary

This occupation is found in the Building Services Sector of the Construction Industry.

The broad purpose of the occupation is to plan, select and size, install, commission, service and maintain (including fault finding, diagnosis and repair) zero carbon central heating and hot water systems in buildings including dwellings and industrial and commercial premises. Zero carbon heat sources may include but are not limited to Ground and Air Source Heat Pumps and Solar Thermal Collectors. The occupation includes work on both new build and existing properties and typically involves the installation, service, fault finding and repair of zero carbon heating and hot water appliances, storage vessels, pipework, heat emitters and associated components and their mechanical and electrical control systems.

In their daily work, an employee in this occupation interacts with customers and end users, and as such requires a high level of customer service. The role is physical in nature and involves the manual handling of heavy equipment, working at height and in confined spaces.

An employee in this occupation will be responsible for working both independently with a minimum of supervision and also as a member of a team involving close liaison and cooperation with site and line management, colleagues and other trades.

Typical job titles include:

Heat pump installer/technician/engineer  

Renewable heating installer/technician/engineer  

Solar thermal installer/technician/engineer 



  • Duty 1 Plan low carbon heating and hot water systems to meet customers’ needs and in accordance with manufacturers guidance, regulatory requirements and industry recognised standards and procedures.

  • Duty 2 Select and size low carbon heating and hot water systems to meet customers’ needs and in accordance with manufacturers guidance, regulatory requirements and industry recognised standards and procedures.

  • Duty 3 Carry out preparatory work for the Installation of low carbon heating and hot water systems.

  • Duty 4 Install low carbon heating and hot water systems in accordance with design criteria, manufacturers guidance, regulatory requirements and industry recognised standards and procedures.

  • Duty 5 Test and commission low carbon heating and hot water system installations in accordance with manufacturers guidance, regulatory requirements and industry recognised standards and procedures.

  • Duty 6 Carry out appropriate handover procedures for low carbon heating and hot water systems to customers and or end users including the provision of written information, diagrammatic information, verbal information and demonstration regarding the systems operation and use.

  • Duty 7 Carry out routine service and maintenance procedures on low carbon heating and hot water systems.

  • Duty 8 Perform fault finding, diagnosis and rectification procedures on low carbon heating and hot water systems.

  • Duty 9 Decommission heating and hot water systems.

  • Duty 10 Conform to all health, safety and welfare in the workplace requirements.


Apprenticeship summary

ST1020, low carbon heating technician level 3

This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment (EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes.


What is an end-point assessment and why it happens

An EPA is an assessment at the end of your apprenticeship. It will assess you against the knowledge, skills, and behaviours (KSBs) in the occupational standard. Your training will cover the KSBs. The EPA is your opportunity to show an independent assessor how well you can carry out the occupation you have been trained for.

Your employer will choose an end-point assessment organisation (EPAO) to deliver the EPA. Your employer and training provider should tell you what to expect and how to prepare for your EPA. The length of the training for this apprenticeship is typically 36 months. The EPA period is typically 4 months.

The overall grades available for this apprenticeship are:

  • fail

  • pass

  • merit

  • distinction

When you pass the EPA, you will be awarded your apprenticeship certificate.

EPA gateway


The EPA gateway is when the EPAO checks and confirms that you have met any requirements required before you start the EPA. You will only enter the gateway when your employer says you are ready.

The gateway requirements for your EPA are:

  • achieved English and mathematics qualifications in line with the apprenticeship funding rules

  • for the professional interview underpinned by a portfolio of evidence, you must submit a portfolio of evidence

Assessment methods

Practical assessment with questions

You will be observed by an independent assessor completing a set of tasks. It will last 29 hours. They will ask you at least 5 questions.


You will have an interview with an independent assessor. It will last at least 75 minutes. They will ask you at least 8 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.


Multiple choice test

You will complete a multiple-choice test. It will be closed book, meaning you will not have access to any books or reference materials.

The test will have 40 multiple-choice questions. You will have 60 minutes to complete it.

The EPAO will confirm where and when each assessment method will take place.

Who to contact for help or more information.

You should speak to your employer if you have a query that relates to your job.

You should speak to your training provider if you have any questions about your training or EPA before it starts.

You should receive detailed information and support from the EPAO before the EPA starts. You should speak to them if you have any questions about your EPA once it has started.

Reasonable adjustments

If you have a disability, a physical or mental health condition or other special considerations, you may be able to have a reasonable adjustment that takes this into account. You should speak to your employer, training provider and EPAO and ask them what support you can get. The EPAO will decide if an adjustment is appropriate.

 Individual employers will identify any relevant entry requirements in terms of previous qualifications, trainability tests, or other criteria. Apprentices without level 2 English and Math’s will need to achieve this level prior to the completion of their Apprenticeship.

Special Notes:

If an apprentice candidate does not have the relevant English or Math’s, Choice Training can embed the relevant skills required at no extra cost to the employer.




This course will be delivered over 3 years with a possibility of this course being completed earlier, this will depend on relevant industry experience and assessed by each individual apprentice. The apprentice will be required to attend Choice Training 1 day per week



The cost of this course is £22,000 over the 3 years of the course.


If you are a levy paying company with a payroll over £3 million, then the money will be taken direct from your levy pot.

If your company has a payroll of less than £3 million then you are a non-levy company meaning the government will fund 95% of the cost £ 20,900, leaving the balance of £1,100 to be paid by the employer over the course duration.

Choice Training will invoice the employer direct every quarter; any monies not paid to Choice Training can result in the apprentice being removed from the course

Employer Papwework

The following paperwork will need to be completed along with a Digital Apprenticeship Account created before the apprentice starts college. Andrea will be in touch for these documents


  • Contract of employment

  • Public & employer liability insurance sent to Choice

  • Apprenticeship agreement signed

  • Commitment statement to be signed by all parties


If the candidate does not have the required Maths & English then they will be required to undertake an initial assessment to test their suitability to the course. If the IA is passed, then functional skills will be run alongside the apprenticeship as these are needed to complete the programme


They will need to bring the following documents for enrolment

  • Passport

  • Contract of employment

  • Previous qualifications including English & Maths

  • NI Number


How to create a Digital Apprenticeship Account


Please see the links below with easy-to-follow steps

You will need to choose Choice Training as your preferred training provider our

UKPRN is 10037909

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